Blessed Little Grooming Company, LLC
Located in Radcliff Plaza 837 N. Dixie Blvd, Radcliff, KY 40160
270-670-2367 blgc.radcliff@ gmail.com
Policies and Procedures
Quality Guaranty The owners and employees of BLESSED LITTLE GROOMING COMPANY, LLC makes their best effort to interpret the grooming instructions given. All grooming is guaranteed for 48 hours. Anything that is brought to our attention, within reason, will be fixed free of charge. After 48 hours, any work done will be charged an additional groom price.
Cancellation Notices: Because we work by appointment we appreciate notice at least 24 hrs prior to appointment time. This enables us to fill your appointment slot. We understand emergencies happen and while last minute cancellations are a part of life, we expect them to be uncommon. If you have a habit of forgetting appointments, no worries, we offer text or email reminders! Last minute cancelations and no call/no show appointments are subject to a cancellation fee. Clients with a history of not showing or cancelling last minute will be required to prepay for their appointments.
Appointment Scheduling: Appointments are scheduled in staggered increments. Please allow 2-4 hours for most appointments. We will contact you when your pet is ready to pick up. If you have a deadline to make please notify us of this at time of scheduling and again at drop off so we can do our best to accommodate you. If you need to schedule a full day appointment let us know so we can set aside space for your pet to stay comfortable before and after their grooming and allow for potty breaks.
Potty Policy: Please make your best effort to potty your pets before your appointment. We ask that you potty your dog behind our building and not out front, and not on the grassy area near the boulevard. If your dog has an accident, please ask for supplies to clean it up. We have a pooper scooper located in the restroom. We also have poop bags and trash basket located behind the building. We like our neighbors and we want them to like us. If your pet hasn’t done their business, let us know so we can walk them in the space in the back. While we understand accidents happen, it’s much more difficult to clean up an accident in the kennels, especially if they have already started the grooming process.
Leash Policy: For the safety and comfort of the clients of neighboring business, our own clients and my personal sanity, please have your pet on a leash or carrier when entering or exiting the salon. If you forget your leash, pop in and ask for a loaner. The parking lot can get busy and I would be devastated if something happened to your pet. For the safety of pets, employees and customers, NO RETRACTABLE LEASHES please.
Vaccine Policy: It is our policy to allow medical professionals to determine which vaccines your pet needs. It is up to you and your veterinarian to provide a safe level of protection for your dog.
Photography and Video: We offer complimentary post grooming photos of your pets at our discretion. Photographs of pet’s visits to the salon may be used in web and print publications. If you do not want your pets photo published we do offer an opt out option. Please notify us in the notes section if you do not want your pets photo published.
Respect: BLGC, LLC has the right to refuse service to anyone who repeatedly brings in neglected pets or is verbally or physically abusive to anyone on the premises. This includes their own pets.
*BLESSED LITTLE GROOMING COMPANY, LLC will be held harmless from damage, loss or claims arising from any known or unknown preexisting condition of my pet(s). The terms: special services or handling shall include but not limited to veterinary emergency services in the event the client is not available. Client authorizes BLESSED LITTLE GROOMING COMPANY, LLC to act on his or her agent in the event of emergency and agrees to pay all costs incurred. Any/all damages or claims shall include but not limited to advanced age, neurosis, illness, previous injury, skin or coat conditions, or any other medical condition.
*Neglect of the pets coat can be cause for problems after grooming such as clipper rash/brush irritation, nicks or scrapes. BLESSED LITTLE GROOMING COMPANY, LLC Is not responsible for hematoma of the ear, or any other situation related to improper coat care the pet(s) may have if not exposed to regular grooming.
*Accidents happen. If your pet is injured while in the care of BLESSED LITTLE GROOMING COMPANY, LLC we will notify you immediately. If it’s found to be at the fault of the owners or employees of BLESSED LITTLE GROOMING COMPANY, LLC, BLGC, LLC, will pay for any and all medical expenses specific to that injury
*Owners assume all risks when using the self service tubs and equipment. Only equipment we provide may be used in the self wash excluding owners shampoo.